CSS2024

1. Company Name(Required)

2. Your Name(Required)

3. Are you signed up for the monthly newsletter ?

Yes

4. Would you like to receive the monthly newsletter ?

Yes

5. At the beginning of the pandemic, Chem One made the decision to allow sales representatives to work remotely. How has this affected service?

Same	Better	Worse

6. Based on your recent purchase experience how satisfied are you with Chem One products and services?

7. Reason for Rating on question 6.

8. How do you rank the following? 10 being most important to you and 1 being the least important to you

9. Reason for Rating on question 8.

10. How do you rank the following? 10 being most important to you and 1 being the least important to you

11. Reason for Rating on question 8.

12. How do you rank the following? 10 being most important to you and 1 being the least important to you

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Courtesy and friendliness of the sales or customer service staff
Representative’s availability
Representative’s knowledge
Reliability of returning phone calls
Complaint resolution
Responsiveness to inquiries
After sales service and follow up
Technical service

13. Reason for Rating on question 10.

14. Please rate your level of satisfaction with your sales team member. Please also comment on your experience with any "back-up" sales team member and their name in the rating box.

15. Please comment on your experience with any "back-up" sales team member. Also give their name.

16. Please list any other chemicals, dry or liquid, you are interested in purchasing not currently offered by Chem One.

17. Taking into consideration the services (sourcing, logistics, warehousing, availability, etc.) and products offered by Chem One, do you feel the overall product value equals or exceeds price paid for product?

Yes	No

18. Chem One's Customer Service is helpful in resolving issues that affect my order?

19. Did you deal with any other department?

20. Has Chem One in the past year, fallen short of meeting your expectations? (If yes please describe.)

21. Did Chem One react in a timely manner to resolve the shortcoming?

22. Chem One's commitment to Regulatory Compliance (with a focus on package conformance) and Safe Chemical handling is one of our number one objectives (as was seen in 2018 by Chem One being awarded the Responsible Distribution Excellence Award). We believe it is an important focus for both our own risk management and our customer's. Are you aware of our commitment to compliance?

Yes	No

23. How important is this to you?

24. What do you value the most when purchasing from Chem One?

25. We are constantly improving our website www.chemone.com. Have you visited in the last 60 days?

Yes	No

26. What would cause you to go to the website more as a resource?

27. Do you know that chemone.com has the newest version of Chem One's Copper Sulfate labels, as well as photos and granulation information?

Yes	No

28. Please rate your overall experience with Chem One and Why?

29. Reason for rating on question 28

30. Are you aware that Chem One follows a Corporate Code of Conduct?

Yes

31. Do you have a similar code of conduct?

Yes

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Quality of the product
Consistency of quality
Range of products
Availability of products
Price of the products

	Yes	No
Accounting
Purchasing
Logistics
Warehouse
Chemical Analysis

Customer Satisfaction 2024

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14140 Westfair East Drive, Houston, TX 77041

713-896-9966

713-896-7540

info@chemone.com

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