CSS2023 Customer Satisfaction 2023 Customer satisfaction survey. 1. Company Name(Required) 2. Your Name(Required) 3. At the beginning of the pandemic, Chem One made the decision to allow sales representatives to work remotely. How has this affected service?SameBetterWorse4. Based on your recent purchase experience how satisfied are you with Chem One products and services?Very SatisfiedSatisfiedNeither Satisfied nor DissatisfiedDissatisfiedVery Dissatisfied5. Reason for Rating on question 4.6. How do you rank the following? 10 being most important to you and 1 being the least important to you12345678910Quality of the productConsistency of qualityRange of productsAvailability of productsPrice of the products7. Reason for Rating on question 6.8. How do you rank the following? 10 being most important to you and 1 being the least important to you12345678910Delivery on timeSpeed of delivery9. Reason for Rating on question 8.10. How do you rank the following? 10 being most important to you and 1 being the least important to you12345678910Courtesy and friendliness of the sales or customer service staffRepresentative's availabilityRepresentative's knowledgeReliability of returning phone callsComplaint resolutionResponsiveness to inquiriesAfter sales service and follow upTechnical service11. Reason for Rating on question 10.12. Please rate your level of satisfaction with your sales team member. Please also comment on your experience with any "back-up" sales team member and their name in the rating box.Very SatisfiedSatisfiedNeither Satisfied nor DissatisfiedDissatisfiedVery Dissatisfied13. Please comment on your experience with any "back-up" sales team member. Also give their name.14. Please list any other chemicals, dry or liquid, you are interested in purchasing not currently offered by Chem One.15. Taking into consideration the services (sourcing, logistics, warehousing, availability, etc.) and products offered by Chem One, do you feel the overall product value equals or exceeds price paid for product?YesNo16. Chem One's Customer Service is helpful in resolving issues that affect my order?Strongly AgreeAgreeUndecidedDisagreeStrongly Disagree17. Did you deal with any other department?YesNoAccountingPurchasingLogisticsWarehouseChemical Analysis18. Has Chem One in the past year, fallen short of meeting your expectations? (If yes please describe.)19. Did Chem One react in a timely manner to resolve the shortcoming?Strongly AgreeAgreeUndecidedDisagreeStrongly Disagree20. Chem One's commitment to Regulatory Compliance (with a focus on package conformance) and Safe Chemical handling is one of our number one objectives (as was seen in 2018 by Chem One being awarded the Responsible Distribution Excellence Award). We believe it is an important focus for both our own risk management and our customer's. Are you aware of our commitment to compliance?YesNo21. How important is this to you?Very ImportantImportantNeither Important nor UnimportantUnimportantVery Unimportant22. What do you value the most when purchasing from Chem One?23. We are constantly improving our website www.chemone.com. Have you visited in the last 60 days?YesNo24. What would cause you to go to the website more as a resource?25. Do you know that chemone.com has the newest version of Chem One's Copper Sulfate labels, as well as photos and granulation information?YesNo26. Please rate your overall experience with Chem One and Why?Very StaisfiedSatisfiedNeutralNot SatisfiedVery Dissatisfied27. Reason for rating on question 26
